What to expect:

I want you to feel satisfied with your experience. I know that your hair is important to you, and it is to me too! As a professional, I make it a point to communicate with you what you can expect
when it comes to your hair goals, overall hair health, at home maintenance, and price. I am always willing to make certain adjustments so you can leave feeling amazing, with healthy hair and the information you need to care and maintain it.

Service Correction:

-I do not issue refunds. The goal is to build a long lasting relationship with you. Sometimes there are unexpected bumps in the road, however I would rather learn with you and make adjustments so we can meet your hair goals together. Sometimes this takes time, but communication and patience are key.

-Your service is valid for a correction up to 10 days after your service(s) were performed.

-You will no longer be eligible for a service correction if you or another stylist has made changes to your hair.

-In order to qualify for a service correction, you must
invest in the recommended take home products.

*Please note that if there is a dark, permanent, artificial color on your hair prior to our initial service, and your desired result is to go lighter, you will not be qualified for a service correction if the desired result is not achieved in one sitting. We will do our best to communicate this with you during the consultation and to prepare you for any possible outcomes so there will be no surprises if the desired result is not achieved in one sitting. Additional toners, treatments, or other necessary services will be quoted during consultation.

Cancellations:

If you need to cancel or reschedule an existing appointment, please do so at least 24 hours in advance. If you cancel/reschedule with less
than a 24 hour notice, a $50 cancellation fee will be charged to the card that you provided at the time of booking your appointment. This allows us to value your time as well as value our own time.

Late Appointments:

If you are running late, please update us with your new arrival time. We will try to accommodate the appointment fully if we can, depending on service and length of time (and also if you bring coffee to share or not.) If you are running late and the appointment will need to be rescheduled, this is considered and treated as a “No Show.”

No Show Appointments:

In the case of a no show you will be charged 50% of the appointment booked or $50, whichever is greater. You will also be required to pay a 50% deposit before booking your next appointment. No shows run the risk of no longer being accepted at the studio. As much as we want to build a trusting, respectful relationship with you, our time is valuable. We will do what we can to work with your busy schedule and our hope is that you will with us as well.

*By booking an appointment, the guest is agreeing to all policies, so please make sure to read carefully. Please contact us with any questions.